Onboarding Email #2

Onboarding series: Letter #2

How to:

• Activate Eco-Alerts

• Manually collect count data

• Validate your counts

Welcome back!

Here is the continuation of our training and introduction to using Eco-Counters. Depending on the transmission mode chosen for your counter, you can manually collect data via Bluetooth, or benefit from automatic data transfer via cellular networks.This email shows you how to:

1. Enable Eco-Alerts if you have opted for automatic data transmission
2. Collect count data manually from your Eco-Counter using Bluetooth
3. Do a count validation to ensure that your counter is ready to go

Eco-Alerts and automatic data transmission

Have you chosen the automatic transmission function? If so, you don’t have to worry about manually retrieving your data. It will be sent automatically, everyday, over cellular networks! 

For those with automatic data transmission, our Eco-Alerts function informs you by e-mail in the event of abnormal data or unusual counter behavior. Eco-Alerts are easy to setup!

Click the link below to visit our online help section on the topic.

Collecting data manually with Eco-Link and Bluetooth

Manual data retrieval involves using a Bluetooth-enabled mobile device to connect to the counter when on site. With manual data retrieval, we recommend you carry out a retrieval at least once every 3 months (preferably once a month) to ensure data continuity, verify that everything is working, and limit the risk of data loss.

To retrieve your data, start by downloading  Eco-Link ^Evo if you are using our Evo range of counters. For other generations of counters, go ahead and download Eco-Link Android. The application works on both smartphone and tablet devices. 

With your device in hand and Bluetooth activated, go to your counter and connect using Eco-Link. The application will then prompt you to transfer your count data.

Looking to upgrade to automatic data transmission to reduce trips into the field?

Validating your counts

After any site visit, we always recommend a validation count: a 15 minute manual count to verify the counter is collecting counts accurately. After counter installation, maintenance, or recalibration, a validation count is a great way to get peace of mind about your counts.

Things don’t seem quite right after your validation count? Get in touch, our dedicated support team is always here to help!

Coming up next!

• Welcome! Let’s get you started with Eco-Visio [#1]
• How to manually collect count data, activat Eco-Alerts, and validate your counts [#2]
• How to activate / configure your counters and add new Users [#3]
• Simple analyses to understand your count data [#4]
• Checking your Data for anomalies [#5]
• Sharing data: automatic reports and creation of external user accounts [#6]
• Drawing insights from your Data and using Eco-Counter Data Services [#7]
• Make an appointment to follow up on your goals [#8]

For any questions, please do not hesitate to contact us – our team of bike and pedestrian data experts are here and ready to help.

Copyright © Eco-Counter.
3981 Saint-Laurent Blvd, Suite 604 | Montreal, QC | H2W 1Y5
Office: 1-514-849-9779

Toll Free: 1-866-518-4404